Frequently Asked Questions
What does Pre-authorized Payment mean?
With a Pre-authorized Payment, you give permission for RediClinic to charge your credit card automatically in the future. RediClinic will not place a “hold” for any amount on your card in the interim. The charge only occurs after your medical claims are processed and paid by your insurance, and only if we identify that you owe additional payment for your appointment.
How do I know my credit card information is safe?
From the time that the card is swiped, your card information is handled and stored securely (and electronically) by our partner Elavon, one of the world’s leading credit card processors. Moreover, once the Pre-authorized Payment contract is satisfied, the arrangement expires and your credit card information is no longer valid. You can’t be charged again without your authorization.
How much will I be charged?
The Pre-authorized Payment arrangement will be governed by a maximum charge amount to which you agree. You can be confident that you will not be charged more than the amount you define. If the balance due on the appointment exceeds this maximum amount, your credit card will be charged the maximum amount and the remaining balance due will be billed by mail on a statement.
How will I know when my card is being charged?
You will receive an email to notify you of the amount and date of the transaction. You will receive a second email once the payment is made that will contain the transaction receipt for your records. These notifications will be sent to the e-mail address you provided when setting up the Pre-authorized Payment arrangement.
What happens if I decide to cancel the Pre-authorized Payment contract?
Contact the RediClinic Central Billing Office at 1-877-935-0333, option 3, and you can cancel the agreement at any time. Any subsequent balance due will be billed by mail on a statement.
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