Who is collecting my information, and
how and when is it collected? What information does
RediClinic
collect
from me and how is it used?
TestMyHealth, doing business as RediClinic Health, is a Delaware
limited liability company located at 9 Greenway Plaza, Suite 2950,
Houston, Texas, 77046. TestMyHealth
operates the Web sites known as "RediClinic.com" and "TestMyHealth.com." All
personal information provided by you when you register as a member of RediClinic
is collected and maintained by RediClinic. It is RediClinic's philosophy to ask
you only for information that is necessary to provide you with the health screening
services you have requested. Although RediClinic does require you to become a
member to use most health screening services, many informational areas of this
Web site can be accessed without providing any Personal Information. These areas
include news, the glossary of lab testing terminology and the links to physician
directories.
1. Personally identifiable information
Your name, address, e-mail address, user name, password, and
group participant identification number if you are part of corporate
or affiliation group, are collected at the new member registration
area of our Web site. This information will be used to provide
you with access to most health screening services, such as locating
the patient collection sites nearest you and storing your personal
data in the health record.
All information you provide during registration can be updated
or corrected by accessing your user information, which is located
in the My Profile area of our Web site.
RediClinic
asks that you create
a password to be used with your user name when registering to become
a member. This user name and password combination will be used
to:
· Access information previously provided to
RediClinic
· Enable you to access our health care services and
products
When screening services or health risk appraisals are utilized,
you will be asked to provide your birth date and gender to ensure
that your results are reported against the appropriate result ranges.
Additionally your telephone number is requested to ensure
RediClinic
can contact you, if necessary. To provide accurate results on the
health risk appraisal your life style data will be required.
Corporate or Group Users
If you participate as part of a group, your social security number
may be necessary to verify your membership in that group, allowing
you to access the specific services and pricing provided by the
sponsoring group. No individually identifiable user information
will be provided to the group administrators other than a report
of the participants who took part in the screening. Aggregated
data in which all individually identifiable data are removed will
be provided to the sponsoring groups, such as the number of participants
and the percentage of participants that received screening results
out of the normal range.
2. Health information
Health information collected in your Health Record includes screening
results and other personal health data entered by you. You
determine what information you want to include in your Health Record.
In addition, certain personal health information may be required
for a health risk appraisal to obtain accurate results. Health information
collected by RediClinic will only be used to assist you in tracking
your health indicators. We do not, without your consent, use your
individual health information for other purposes.
As mentioned above, aggregate data in which all individually identifiable
data is removed may be provided to third parties, such as the
groups sponsoring the testing or health planners looking for data
on populations who refer themselves for health screening.
3. Credit card information
If you purchase health screening or items on this Web site, you
will be required to provide credit card information. None
of this information will be saved unless you specifically request
that it be stored on the page in which the data are entered. All
credit card numbers will be stored in an encrypted fashion and
nothing
but the last four digits will be displayed on any screens other
than the initial data entry screen.
4. Cookies and other information about your computer
When you visit or use health care services and products offered
on
this Web site
, we collect certain information about your computer.
This information is collected from your computer's Web browser
and may include your IP address, operating system, Web browser
software (e.g., Netscape Navigator or Internet Explorer), and the
referring Web site. When you create a user ID on
this Web site
the information
collected from your computer’s Web browser is linked to your
user ID.
We place a text file called a "cookie" in the browser
files of your computer when you visit
this Web site
. The cookie is also
linked to your user ID, once one is established. We use cookies
to give you better, more personalized service as a member. Here
is what cookies allow us to do:
· Collect general information related to how many people
are using RediClinic.
· Make purchasing screenings easier by remembering
your credit card information in encrypted form for you if you choose
to have it saved.
We may use certain aggregate technical information for internal
reports used to develop RediClinic's Website content. Examples
of these reports include: "How many individuals used
the health risk appraisal tool," or "How many individuals
used the Glossary to learn more about lab tests." There is
no Personal Information or personal health information
contained in these reports.
5. Your email and privacy
New Federal laws require RediClinic to provide you with a written
copy of this Privacy Policy, either in hard copy or via email.
Your email address will be used to provide you with this information
unless you specifically request that we mail the copy to you.
RediClinic encourages feedback on our services and products. E-mail
links located throughout the Web site allow you to contact us
directly with any questions or comments. When you submit a question
or suggestion to RediClinic, your e-mail address is collected automatically.
RediClinic will use this address to respond to your suggestions
or questions. Your comments will be reviewed and may be considered
when improvements are made to the site and programs.
Please do not send any confidential information to RediClinic via these submissions. Other
than Personal Information, any information submitted will be deemed non-confidential.
Additionally, any ideas, concepts, know-how or techniques you submit may be used
by RediClinic for any purpose without compensation to you.
We may also use your e-mail address to send you a copy of
your lost or forgotten password. If you specifically provide
RediClinic with permission, e-mails may also be sent to you containing:
· Health information and news,
· Requests for you to provide feedback on the features
and services RediClinic provides,
· Reminders for future screenings, and
· Wellness and screening programs offered by groups
with whom you are affiliated.
What control do I have over RediClinic sharing
my information with third parties?
1
. Permitted sharing of confidential information without additional authorization
by you
RediClinic provides Personal Information to non-affiliated third parties as necessary
to perform the health screening or order fulfillment services or functions on
behalf of RediClinic ("Service Providers"), such as the laboratory
used to process your test. The laboratory drawing station you select will indicate
its affiliation. If the drawing station is not affiliated with a laboratory,
the Service Provider will be LabOne.
RediClinic has partnered with these national laboratory firms to process your
laboratory test results. On the New User Registration form, you consent to our
disclosure of Personal Information provided by you to these Service Providers
when you purchase the lab screening and testing services. These Service Providers
use your Personal Information to properly process your lab test and to match
your identity with your laboratory test results retrieved online. At your request,
RediClinic provides you with access to these laboratory test results after the
tests have been completed.
Although RediClinic maintains controls and carries out procedures
to determine the adequacy of information privacy and protection
practices of third parties to which your
Personal Information
is transferred, we are not able to evaluate the extent
of third parties' compliance with their information privacy and
protection practices. Therefore, we recommend that you review third
parties' information privacy and protection practices and make
your own conclusions as to the effectiveness of these practices
prior to using our health screening services.
In the course of their duties, various health information and
responses may be viewed by employees or contractors of RediClinic.
Currently, our employees are only given access to your Personal
Information to perform a specific job (e.g., provide you with a
lost or stolen password or to answer your direct questions about
the screening process or your results). In addition, RediClinic
requires all employees that access members’ Personal Information
to sign confidentiality and information security agreements as
a condition of employment. Furthermore, all employees are kept
up-to-date on our security and privacy practices, and are notified
about the importance we place on privacy and what they can do to
ensure your information is protected.
In addition, RediClinic may disclose Personal Information collected
about you as required by law, such as at the request of a law enforcement
agency or when presented with a court order or subpoena.
2. Sharing of confidential information requiring additional
authorization by you
RediClinic will not share your individual health information with
any third parties other than those mentioned above without your
electronic or written consent. RediClinic’s Web site contains
features where you may request that a copy of your test results
be mailed or faxed to your health care provider. Any other sharing
will only be done at your specific written or email request.
3. Sharing of aggregate, de-identified data
RediClinic does share with third parties aggregate data in which
no individually identifiable information is contained. Examples
of these reports might include identification of the types of
health risks faced by the overall employee population for a particular
employer or reports showing the percentage of the population in
a particular region that have elevated cholesterol levels.
What communications should I expect to
receive from RediClinic?
RediClinic sends very few communications to its users unless the
user has requested that communications about health information
and service be sent to them. When a test or services is
requested the following communications will be sent:
· A confirmation of the order, although no specific
information about the tests ordered will be included,
· A notice when the results are available for viewing
on the Web site
· A copy of RediClinic’s Privacy Policy, as required
by law.
· A response if you have requested information or requested
to have us resolve a customer service or privacy related issue.
We want to provide our members and site visitors with information,
services and products that are valuable to them. For that reason,
we will obtain permission from you before we contact you.
If you so consent, we may periodically through e-mail, mail, fax
or telephone send you:
· E-mails containing health news,
· Reminders for future health screenings,
· Notice of special pricing or offers
· Consumer Satisfaction Surveys
· At specific request, a new password because the old
one had been lost or forgotten
You will be asked for this permission during the registration process.
If, at any point, you do not want to receive these communications,
please let us know by sending an e-mail message that includes your
e-mail address to: info@RediClinic.com.
How do I correct, update or delete my
information that is maintained by RediClinic?
Only registered users are able to correct, update or remove their
personal or health information.
Members can correct or update their information in the following
areas of this Web site:
· My Profile
· View History, using the Tracking View
1. Updating or deleting information
You
can correct or update information you provided on the My Profile screen. On the
My Profile screen, you may also choose to transfer all your health data to another
account. This may be desired when screening was initially performed under
an employer-sponsored program and the user wishes to merge all information into
another account. You can also choose to close your account and prevent
all future access to your health information. Please note that the Service Providers
that are licensed clinical laboratories are required to keep copies of lab results.
You
may correct or update information you place in your Health Record on the View
History page by choosing the Tracking View.
2. Default drawing station
If you wish to change the default drawing station, you may do this
when purchasing another test or by using the My Drawing Station
screen.
3. Making changes to health assessment information
You may be able to change certain demographic data when taking
various health assessments by entering new information. Results
from previous health assessments will remain for comparative purposes
so that you may check your progress and determine how close you
are to meeting your health care goals.
4. Changing user name and password
RediClinic has asked that you create a password to be used with
your user name when registering to become a member. This user name
and password combination is required to access information previously
provided to RediClinic to obtain our health screening services. By
verifying the identity of our members, RediClinic further protects
against unauthorized access to your Personal Information stored
in our systems.
In addition, you may also change your user name or password at
any time by selecting the "Change User Name or Password"
option and entering a new user name or new password.
RediClinic performs regular tape backups of our systems to recover
such information in the event of a system failure. Therefore, information
that you delete may be stored in a secured off-site facility up
to three months after it has been deleted.
How does RediClinic protect my information
from unauthorized access?
RediClinic is committed to keeping your Personal Information secure
and confidential. Only Personal Information you provide when registering
to become a member or to obtain certain health services—such
as managing your health record or using the various health assessment
tools to monitor a specific health condition—are
maintained in our systems. Our systems are located in a physically secure data
center that is monitored by security guards and surveillance cameras 24 hours
a day, seven days a week.
RediClinic's Web servers have been configured with Secure Sockets
Layer (SSL), a leading encryption technology. SSL protects your
information when it is being transmitted to or from RediClinic.
We also use an industry standard firewall to further protect information
transmitted to or from RediClinic from being accessed by an unauthorized
party. RediClinic has also obtained a digital certificate from
RSA Data Security Inc. To view this site certificate on each secured
page, click on the image of the closed lock or the solid key on
the bottom bar of your browser window. A small frame displaying
site security information will pop up. Netscape Communicator users
should then click on "View certificate" to verify that
they are at RediClinic and to verify the site
certification authority.
Site content on this Web site may link you to third party Web
sites that are not owned, operated or maintained by RediClinic.
RediClinic's privacy statement does not apply to such third party
Web sites. Therefore, we recommend that
you review each site's privacy practices because they may differ from RediClinic's.
Currently, our employees are only given access to your Personal
Information to perform a specific job (e.g., provide you with
a lost or stolen password or to answer your direct questions about
the screening process or your results). In addition, RediClinic
requires all employees that access member information to sign
confidentiality and information security agreements as a condition
of employment. Furthermore, all employees are kept up-to-date
on our security and privacy practices, and are notified about
the importance we place on privacy and what they can do to ensure
your information is protected.
If you are logged onto RediClinic, including the Lab Results Service,
you will automatically be logged off of the site if you are inactive
after 30 minutes. However, you can access your Health Record to
subsequently view all laboratory test results retrieved through
the Lab Results Service.

Where can I find out more information
about privacy?
For more information about privacy, reference the following
sources:
TRUSTe
BBBOnline
Health on the Net (HON) Foundation
Online Privacy Alliance
Health Privacy Project
Report
on the Privacy Policies & Practices of Health Care Websites

How do I contact RediClinic to find out
more about it's information privacy practices?
You may contact us with your questions or comments by using the
e-mail links on most all screens throughout the site. We will do
our best to respond within two business days at the e-mail address
you provided when you contacted us. We welcome your comments and
suggestions about how we can improve our privacy procedures.
We can be reached at: info@RediClinic.com
Telephone:
1-866-935-0333
713-935-9353
fax
Mail: 9
Greenway Plaza, Suite 2950
Houston,
Texas 77046
Where do I find notices about changes
to the RediClinic's information privacy practices?
This Privacy Statement was produced and posted on RediClinic
Web sites on March 19, 2008. Regardless of later updates, RediClinic
will not use or disclose the information you submit under this
current policy in a new way without first providing you with an
opportunity to opt-out or otherwise prevent that use or disclosure.
RediClinic reserves the right to modify or amend the RediClinic Privacy
Statement at any time and for any reason. If we make a significant
change to our information privacy practices, RediClinic will post
notice of the change on RediClinic sites for a period of not less
than six months after the significant change is implemented.
Disclaimers
RediClinic cannot ensure that the information contained on its server
will be available at all times, and because you are responsible
for entering information onto the RediClinic server, RediClinic cannot
ensure that the information provided by its service will be accurate.
The RediClinic system is NOT designed to make diagnoses or to help
you make diagnoses. Only your physician can properly diagnose
and treat your illness.
If you have questions about keeping information on the RediClinic
system, or if any of the health information changes significantly
over time, you should immediately contact your physician. The RediClinic
system is not a substitute for consultation with your physician.
You should never change or stop any course of treatment prescribed
by your physician without first consulting him or her.
RediClinic MAKES NO WARRANTY, EITHER EXPRESS OR IMPLIED
AND RediClinic SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. RediClinic SHALL NOT BE LIABLE
FOR ANY LOST BUSINESS, MEDICAL INJURY, IMPROPER DIAGNOSIS, INACCURATE
INFORMATION, IMPROPER TREATMENT, PATIENT ACTION OR ANY OTHER LOSS
INCURRED IN CONNECTION WITH THE USE OF ITS SOFTWARE INCLUDING ANY
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND,
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, EVEN IF RediClinic
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING
ANY FAILURE OF ANY ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
SOME STATES LIMIT AND/OR DO NOT PERMIT LIMITATIONS OF WARRANTIES
AND LIABILITY AND THEREFORE CERTAIN OF THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.
RediClinic does not represent or endorse the accuracy or reliability
of any of the information, content or advertisements
contained on, distributed through, or linked, downloaded or accessed
from any of the third party services contained on this web site,
nor the quality of any products, information or other materials
displayed, purchased or obtained by you as a result of an third
party advertisement or any other information or offer in or in
connection therewith.