FAQs

Why is RediClinic no longer accepting in-clinic visits?
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RediClinic has elected to close its Texas-area clinics to focus on expanding our convenient telehealth option for our patients. Rite Aid Virtual Care, powered by RediClinic, connects you with a live board-certified clinician through a video visit from the comfort of your home.

Using your own device, a RediClinic clinician can diagnose and treat common medical conditions, as well as write and electronically send prescriptions, if necessary.

How can I obtain copies or transfer copies of my—or my child’s —medical records?
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(1) To receive a complete copy of your RediClinic medical records; or

(2) To have a copy of your RediClinic medical records sent to a health practitioner of your choice, click here to access a “Medical Request Form”, completely fill out the form, and send either of the following ways:

(a) To the address listed on the form; or

(b) To ensure a faster delivery, please fax the Medical Request Form to 1-866-279-9592.

What other rights do I have with respect to my protected health information?
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Please review our “Notice of Privacy Practices”, which was given to you the first time you visited RediClinic, and is also at rediclinic.com/privacy-policy. This notice provides you with important information, such as telling you how your information may be used or disclosed, what rights you have with respect to your information (e.g., requesting a restriction on our use or disclosure or an amendment to the information we have in our records), and how you may exercise these rights.

Who can I contact if I have any more questions?
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Please feel free to contact 1-855-BE REDI-8, option 3. Once you obtain an operator, he/she will either answer your question or direct your call to the appropriate contact.

Can’t find what you’re looking for?

Please tell us if you can’t find the information you are looking for on this website.