Privacy Policy - RediClinic

At RediClinic, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you interact with our website or services. We are committed to maintaining transparency, user control, and compliance with Indian data protection regulations as well as international privacy standards where applicable.

Ownership of the Website

The website www.rediclinic.com is owned and operated by Time2Heal Wellness Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at Western Aqua, 5th Floor, Hitech City, Kondapur, Hyderabad, Telangana – 500081. References to “RediClinic”, “we”, “our”, or “us” throughout this Privacy Policy shall be deemed to include Time2Heal Wellness Private Limited.

Information We Collect

When you use our website, we may collect both personal and non-personal information. This includes your name, email address, phone number, billing and shipping address, and payment details such as credit/debit card numbers or UPI information when you place an order. We may also collect your IP address, device type, browser information, referral source, and information about your interactions with our website pages.

This data may be collected directly from you or through automated technologies such as cookies, log files, tracking pixels, and third-party analytics tools (such as Google Analytics and Hotjar), which help us understand how users navigate and engage with our website.

Purpose and Use of Information

We collect your personal information for legitimate business purposes, including but not limited to the following:

  • To process and deliver your orders
  • To send confirmations, invoices, and updates
  • To respond to your queries or concerns
  • To personalize your experience and improve our site’s functionality
  • To prevent fraudulent transactions and maintain platform security
  • To comply with legal and regulatory obligations
  • To send you marketing communications and wellness-related content, only if you have consented to receive them

We aim to ensure that all information is collected lawfully, stored securely, and used only for its intended purpose.

Third-Party Disclosure

RediClinic may share your information with trusted third parties such as Shopify (our e-commerce service provider), logistics and courier partners, payment gateways, customer support providers, advertising platforms, and analytics services. These entities are required to handle your data in accordance with applicable data protection laws and are only permitted to use it for the services we have engaged them for.

We do not sell or rent your personal information to any third party. However, we may disclose your data if mandated by a court of law or any other legal authority, or to comply with an ongoing investigation, regulatory request, or lawful obligation.

Cookies and Tracking Technologies

Cookies are small data files stored on your browser that help us offer a better user experience. They allow us to remember your preferences, login status, and items in your cart, and to measure site performance and user behavior.

You may choose to disable cookies via your browser settings, although doing so may affect certain functionalities of the website.

Behavioural Advertising

We may use your browsing information for remarketing and targeted advertising through platforms like Google, Facebook, and Instagram. This means you may see RediClinic ads after visiting our site. You can opt out of these ads by adjusting your ad preferences on respective platforms or using opt-out tools provided by regulatory bodies.

Your Rights and Choices

  • You have full control over your personal data. As a user, you have the right to:
  • Request access to your data
  • Ask for corrections or updates
  • Withdraw your consent to marketing communications
  • Request deletion of your personal data, where legally applicable
  • Lodge a complaint with a data protection authority, if required

To exercise any of these rights, please write to us at support@rediclinic.com.

For residents of the European Economic Area (EEA), we process your personal data in line with GDPR principles, relying on legal bases such as consent, contract performance, legal obligations, and legitimate interests.

Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected or as required by applicable law. Once data is no longer required, it is securely deleted or anonymized.

Data Security

We take your data security seriously. We implement technical and organizational safeguards including SSL encryption, firewalls, and access control measures to ensure your information is protected against unauthorized access, misuse, or disclosure.

Children’s Privacy

Our services and products are not directed to individuals under the age of 13. We do not knowingly collect personal information from minors. If we become aware that such data has been inadvertently collected, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our operations, technology, or legal obligations. The most recent version of the policy will always be available on this page. Continued use of our website or services constitutes your acceptance of the updated policy.

Contact Us

For any queries, requests, or concerns regarding this Privacy Policy or your personal data, you may reach out to us via the details below:

Email: support@rediclinic.com
Registered Address:
Time2Heal Wellness Private Limited
Western Aqua, 5th Floor, Hitech City, Kondapur, Hyderabad, Telangana – 500081, India